Quick Answer: What Are The Different Positions In The Front Office Department?

What is the highest position in Front Office Department?

Front Office Manager / Director Of Rooms: Directly supervises all front office personnel and ensures proper completion of all front office duties.

Duty Manager: Directly supervises the Reception, Concierge, Telephone, Travel Desk and the Bell desk..

What is front office department?

What is Front Office Department? It is the one of the many departments of the hotel business which directly interacts with the customers when they first arrive at the hotel. The staff of this department is very visible to the guests. Front office staff handles the transactions between the hotel and its guests.

What is front office management?

Front office management is defined as managing the parts of a company such as the sales staff and customer service staff that come into contact with customers. Managing the sales staff and marketing staff that come into contact with customers is an example of front office management. noun.

What is the front office hierarchy?

Front office area is commonly termed as ‘Reception’, as it is the place where the guests are received when they arrive at the hotel. The front office structure can be viewed in two ways: the physical setup and the operational structure of the department. …

What are the different types of front office?

Types of Hotel Front Office SystemsTypes of Hotel Front Office System.On-premise hotel front office system.Hybrid hotel front office system.Cloud hotel front office system.Why Every Hotelier Needs to Choose A Cloud Based Hotel Front Office Systems.

What is the role of front office?

The function of front office is to directly get in touch with customers, and is usually the first place that customers get to when they arrive to the company. The front office can discover more information about the customer by asking them questions, also helping the customers out.

What is the role of front office assistant?

Front Office Assistants perform day-to-day administrative tasks in office environments, ranging from medical facilities to big corporations. They schedule and confirm appointments, direct incoming calls, and welcome visitors. They may also be required to handle basic inquiries and sort mail.

What are front areas of front office?

Function areas under The Front Office OrganizationReception/Registration Section. This section is located in the lobby. … Information. It is located at a front desk and responsible for handling mail and messages with room keys. … Cashier. … Reservation. … Telephone Section. … Lobby. … Bell Desk. … Business Center.

What are the 5 areas of front office department?

Front Desk is a very important department in the hotel, making direct contact with guests. The main function of this department is Reservation, Guest service, Check-in, Check-out, Telephone, Finance & Cashiering, Foreign Exchange, Room Assignment, Inquiry etc.

What are the basic activities of front office?

Following are the most basic responsibilities a front office can handle.Creating guest database.Handling guest accounts.Coordinating guest service.Trying to sell a service.Ensuring guest satisfaction.Handling in-house communication through PBX.

What are the qualities of front office staff?

The attributes essential for the front office personnel are:Personal hygiene. … Calmness. … Diplomacy. … Retention ability. … Good manners. … Cheerfulness. … Problem solver. … Reference point.More items…

What is front office procedures?

The front office is the heart of a hotel. It’s the first and last areas guests see and interact with. … A hotel’s standard front office operating procedures will address everything from the appearance of employee uniforms to making guest reservations at local theaters.

What is front office manager?

As a front office manager, you are responsible for overseeing the daily operations of the front office of a company or organization, and ensuring that staff perform their duties in an appropriate manner. You typically have supervisory responsibilities over other employees working in the front office.

What is blacklist in front office?

Hotels, restaurants and pubs have long adopted a blacklisting strategy where misbehaving guests are prevented from booking with them by having their card marked in their customer database. ‘The guest is always right’ is a motto that usually stands the test of time.

What is front office accounting?

A front office accounting system monitors and charts the transactions of guests and businesses, agencies, and other non-guests using the hotel’s services and facilities.